Privacy Policy

1. Introduction

This Privacy Policy explains how ThrottleX Share collects, uses, stores, and shares information when users visit the marketplace, create an account, list rentals, request bookings, complete transactions, contact support, or otherwise use the platform.

2. Information we collect

We may collect account information such as name, email address, phone number, profile details, login information, and communication preferences.

We may collect marketplace activity information such as listings, booking requests, rental dates, pickup and return details, messages, reviews, support requests, uploaded photos, vehicle information, owner rules, renter questions, and transaction history.

Payment information is processed through third-party payment providers. ThrottleX does not store full credit card numbers. We may receive limited payment details, transaction status, payout status, deposit status, billing details, and related fraud-prevention information.

We may also collect technical information such as device type, browser type, IP address, pages viewed, referral source, approximate location, cookie data, and usage activity.

3. How we use information

We use information to operate the marketplace, create and manage accounts, display listings, process bookings, support payments and deposits, help owners and renters communicate, provide customer support, improve the platform, detect fraud or misuse, enforce marketplace rules, and comply with legal obligations.

4. Sharing information

We may share information between renters and owners when necessary to support a booking, rental pickup, rental return, trip coordination, claim, dispute, or safety issue.

We may share information with trusted service providers that help operate the platform, including hosting providers, payment processors, email providers, analytics tools, customer support tools, fraud-prevention services, insurers, claims administrators, and professional advisors.

We may disclose information when reasonably necessary to comply with law, respond to legal requests, investigate fraud, enforce our terms, protect users, resolve disputes, or address safety and security concerns.

5. Payments, deposits, and payouts

Payments, security deposits, payment methods, and owner payouts may be handled by third-party payment providers. Those providers may collect and process payment, identity, tax, banking, fraud-prevention, and compliance information according to their own terms and privacy policies.

6. Cookies and analytics

ThrottleX may use cookies and similar technologies to keep users signed in, remember preferences, measure site performance, understand marketplace activity, improve pages, and protect against fraud or abuse.

7. Data retention

We keep information for as long as reasonably necessary to operate the marketplace, provide services, complete transactions, resolve disputes, enforce agreements, maintain records, prevent fraud, and comply with legal obligations.

8. Security

We use reasonable administrative, technical, and organizational safeguards to help protect user information. No online service can guarantee complete security, and users are responsible for keeping their login credentials private.

9. User choices

Users may update certain account information through their account settings. Users may also contact ThrottleX to ask questions about their information, request support, or ask about privacy-related choices available through the platform.

10. Children

ThrottleX is not intended for children. Users must meet the age and eligibility requirements required by the platform, rental owners, payment providers, and applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact

For privacy questions or support requests, contact ThrottleX at support@throttlexshare.com.